Viking Aca-1a Automated Call Attendant Viking Aca-1a Automated Call Attendant
Viking Aca-1a Automated Call Attendant
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  SKU# ACA-1A J00720


Stock   1 item(s) available  
Cannot be shipped to Canada, APO/FPO, PO Box and USA protectorates.
Manufacturer: VIKING     

Mfg Part#: ACA-1A, ACA1A, ACA 1A.    Weight: 2 lbs

This product is BRAND NEW.


Affordable, User Friendly Auto Attendants for Centrex, PABX and Many Key Systems. The ACA-1A Automated Attendant provides a professional solution for increasing call handling capacity without adding costly staff. The ACA-1A answers promptly and courteously and allows callers to route themselves, with a Touch Tone phone, to an extension or department. Callers can interrupt the message at any time by dialing a single digit or extension. Callers without Touch Tone phones default to a live attendant.

The ACA-1A is a single-port Automated Attendant with a user recordable digital voice announcer. One minute of non-volatile digital memory is available to provide a greeting and a menu of up to 10 departments or extensions.


* Increase call capacity without adding staff
* Operator back-up during high-traffic hours.
* Use as the first level of a multi-level announcer with additional ACA-1As.
* Compatible with many phone systems.


* Non-volatile E2 memory - no batteries required for memory retention during power failures.
* Remote or local recording.
* Bilingual capabilities - allows menu selection in two languages.
* Programmable ring delay.
* Professionally greets and processes calls.
* Compatible with Centrex, PBX, Hybrid Key and many electronic key systems with OPX or single line station capabilities.
* Stores up to (9) 16 digit speed dial numbers and (1) 32 digit number.
* Processes approximately four calls per minute (stack as many units as necessary for larger capacity).
* Record announcements with a standard carbon handset or tape player.
* Separate announcements for greeting/menu selection, confirmation and busy extension.
* Blocks 8+ and 9+ dialing Touch Tone interruptible announcement.
* Default speed dial position for non Touch Tone phones.
* CPC detection.
* One year warranty
* Made in the USA


* Power: 120V AC/12V DC 500mA, UL listed adapter provided.
* Shipping Weight: 1.0 Kg (2.2 lbs.)
* Environmental: 0 C to 32 C (32 F to 90 F) with 5% to 95% non-condensing humidity
* Hook Switch Flash: 512 ms 50 milliseconds
* Busy Detect Cadence: 200ms - 300ms or 450ms - 550ms on/off
* Speed Dial Timing: 120ms on/off (typical) - normal, 60ms on/off (typical) - fast
* Answer Message Default Time-out: 6 seconds
* Busy Message Default Time-out: 2.5 seconds
* Message Length: 1 minute
* Sampling Rate: 64K (equivalent)
* Connections: (1) RJ11 jack, (1) 3.5mm (1/8") tape jack, (1) modular handset jack

Product Reviews


Customer voting


Customer Reviews

Author: Bob    12/20/2010
The Centrex auto attendent supplied with our Centrex system by the telephone company failed. They could not replace it, as the company was not making the auto attendent any more. The Viking ACA-1A works great. Am using two of them on our incoming lines. Price is right too!

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