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  Return Policy

The Twister Group offers a 30 day return policy on selected items based on manufacturer's return policies. International orders (non-US and Canada) are non-returnable. If product is listed as non-returnable, it will not be accepted back. All refused shipments, non-defective and defective returns that are found to be non-defective are subject to a 20% restocking fee. Customer is responsible for paying any freight charge and 20% restocking fee caused by refused shipment, unclaimed goods, shipments returned by carrier due to natural disaster, incorrect address, unavailability of recipient to sign for package and any other reasons out of The Twister Group control. Shipping cost will be deducted from the refund amount in case of return or refusal of order shipped with free ground shipping promotion. Orders returned by military mail (APO/FPO addresses) are subject to 20% restocking fee for any reason of return: military postal service doesn't provide any explanation of return. For further information not listed, please contact our Customer Support.

A defective product will be replaced for the same upon receiving and processing its return. If the product is not in stock, its original price will be credited. If you need a replacement right away, request a credit when filling out RMA form and place a new order.

All items must be returned with all original manufacturer packing, warranty cards, manuals, software, cables and/or other supporting materials and accessories. Items returned for refund must be in sellable condition. We reserve the right to charge up to 50% restocking fee for returns missing anything from original contents or not in original brand new condition.

The Twister Group reserves the right to refuse issuing return authorization.

NOT REFUNDABLE ITEMS:

  • Shipping cost, wire transfer fees, customs and brokerage costs. Shipping cost will be deducted from the refund amount in case of return or refusal of order shipped with free ground shipping promotion.
  • Any physically damaged or defaced items. Any damage as a result of shipping must be filed with the carrier immediately and prior to any requests for a return authorization.
  • Panasonic, Intel products, 30" and over LCD and plasma television sets as well as opened software and other products listed as non-returnable must be returned directly to the manufacturer for repair or replacement. Non-defective products with opened clamshell or blister.
RMA PROCEDURE: Fill out RMA request form for a Return Merchandise Authorization and shipping instructions. DO NOT SHIP RETURNS TO OUR CORPORATE ADDRESS, unless you were advised so by our RMA Department. No returns of any type will be accepted without a RMA number. Each RMA is good for 14 days from the day your RMA is issued. After 30 days, you must make all returns directly to the manufacturer. 

All returns must be sent freight pre-paid by UPS, FedEx, USPS or any other carrier that issues a tracking number to the address provided by RMA Department. Delivery signature must be requested by the shipper. Returning package may be considered received if there is signed proof of delivery. The customer must pay for any desired insurance on the package. The Twister Group is not responsible for any losses or damages in transit. Please remember to put the RMA number on the outside of your package. If not visible, the package may be refused.

Please allow 2-4 weeks after all goods are received for refunds to be processed. Refunds will be applied in the same form of payment used for the original purchase. Returns will be credited at the price paid or current selling price, whichever is lower, less any restocking fee.


 
 

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